FAQ

What is a weekly special?

Every week, we curate a preorder from a favorite Bay Area maker for you. Our mission is to help local makers sell locally and hidden gems loved the locals get discovered. If you have a favorite maker in mind for our weekly special, please let us know! You can join our FB group here to vote for next week special.

 

How much does it cost?

We charge a fixed delivery cost of $6.99 per order. You can mix and match from different makers offering their products on our site. This will cover our costs of picking up orders from far away locations in the Bay Area and delivering them to a hub near you. We currently don't charge any commissions. Our listing price does include a 3% credit card fee and may include a small convenient fee if we have to place the order manually or sales tax if the makers impose it. Otherwise, it is the price is the price you pay when you buy directly from the maker.

 

What is HubOn?

HubOn is our transport service which cover the whole Bay Area. We partner with 66+ neighborhood stores around the Bay serving as our pickup/drop-off locations. You can learn more about HubOn here. 

 

What time should I pick up my orders?

our order should be ready in the morning or when the hub is open and can pick it up at anytime during the hub store hours. You can check your transport status on letshubon.com. You can also text us at our customer support number ‪(408) 337-6354 if you have any questions‬.  Please do not call our hub partner.